Subscription and billing

What each plan includes, how to change it, and what happens to your content if you stop.

Everything is handled from the My Subscription page, in your profile menu at the top right.

The three plans

Limits apply to what you create and to how many categories you follow, never to what you read: viewing a public category, or one that was shared with you, is not capped on any plan. Your own categories don't count toward your followed categories.

Prices are in Canadian dollars. Your subscription renews automatically, every month or every year depending on the billing cycle you chose.

AI credits

The Lab and event enrichment use AI credits. Your balance is shown on My Subscription, under Usage.

• Premium and Premium+: your credits refill on the 1st of each month. Unused credits don't carry over to the next month.
• Free: 20 trial credits, given once — enough to create one category with the Lab.

Buying extra credits isn't available yet.

Subscribing

1. Open My Subscription, then Choose a plan.
2. Pick the plan and the billing cycle, monthly or yearly.
3. Payment happens on a secure page from Stripe, our payment provider.

Changing plans

From My Subscription, click Change. Every change is explained, with its amount, before you confirm it.

• Moving up from Premium to Premium+: it's immediate. On a monthly plan, the difference for the rest of the month is added to your next invoice. On a yearly plan, the difference for the rest of the year is charged right away.
• Moving down from Premium+ to Premium: you keep Premium+ until your renewal date, then switch to Premium. No refund.
• Switching to yearly billing: it starts at your next renewal. Nothing is charged until then.
• Switching to monthly billing: the year you already paid runs to its end, then monthly billing takes over. No refund.

A change scheduled for your renewal can be undone until that date: click Keep on your current plan.

Add-ons

You add an add-on to a Premium or Premium+ plan from My Subscription, then Change. One add-on is available today: MCP Read (CA$3 per month), which lets you connect your AI assistant to BerlinOne.

• An add-on follows your plan's billing cycle and appears on the same invoice.
• Once added, it's active right away. On a monthly plan, the portion of the current month is added to your next invoice; on a yearly plan, the portion of the current year is charged right away.
• Once removed, it stays active until the end of the period already paid. No refund.
• If your plan ends, its add-ons end with it.

Cancelling

1. Open My Subscription.
2. Click Cancel renewal, then confirm.
3. Your plan stays active until the end of the period already paid. Your account then moves to the Free plan.

Changed your mind before that date? Click Reactivate renewal: your subscription continues as before.

Declined payment

If a charge is declined, a notice appears on My Subscription, with the date of the next attempt.

1. Click Update my card.
2. Enter a valid payment method on Stripe's secure page.

While a declined payment is pending, you can't change plans or add-ons. If every attempt fails, the subscription is cancelled and your account moves to the Free plan. Your content is kept, and you can subscribe again at any time.

Invoices and payment method

My Subscription shows your next charge, its breakdown, and your latest charges. The Manage payment button opens your Stripe space, in your language: that's where you change your card and find your invoices.

A question about an invoice?

Write to us at info@berlinone.ca, from the address of your BerlinOne account, and include the date of the charge in question.